Erasmus + MINDS into MATTERS – Meeting & learning in TENERIFE March 2017

 Training seminar in Tenerife from the 6th to the 17th March, training mentors and building a sustainable training tool for the rural tourism:

All the European partners in the project: Estonia, Czchec Republic, Iceland, Poland, Spain and Lithuania.

 

With Denis Devaris manager and founder of Hacienda Cristóforo, a different concept of rural tourism and natural therapies in the south of Tenerife

At PLaya Real Resort learning and having fun about cooking PAELLA

With Matthias Saas Manager at Playa Real Resort, learning about hotel businesses

Punta del Lomo, south Tenerife, a banan plantation and rural tuorism business.

 

Hotel Villalba, a four star hotel near the stars, Vilaflor.

Working time with the team members

Bodegas Reveron, canarian wines and canarian food, time to relax

San Miguel de Abona, a different concept pof rural tourism, art and nature together. Gracias Samuel de Leon

Teresa from tenerife Job Training explaining the history of Casas Alberto

Gracias Samuel de León and thank you Hanisna for the amazing and simple Icelandic presents for our stake holders

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With Manuel Luis, Adeje Townhall Development Councelor and Pablo Pastor, chef president of ACYRE, The Tenerife Asociation of Chefs.

Minds into Matters es el nombre que lleva el presente proyecto europeo cuya idea principal está orientada en incrementar y potenciar las competencias de empleabilidad, sostenibilidad  e innovación en el sector turístico, mediante un proceso que abarcará dois años de trabajo (2016-2018), auspiciado por los programas Europeos Erasmus + en el ámbito de la educación de adultos y la educación no formal.
Tenerife Job Training, como miembro socio del proyecto en representación de España, ha organizado el primer Training Mentors Seminar en Tenerife durante el mes de Marzo  2017. Hemos diseñado un calendario de operatividad y planes de trabajo consensuado que nos ha llevado a mostrar a los participantes diversas empresas y entidades de la isla muy relacionadas con el turismo sostenible.

Los seis países participantes en el proyecto, Islandia, Polonia, República Checa, Lituania, Estonia y España, analizaremos, diseñaremos herramientas sostenibles para empresas del sector turístico conscientes en la elaboración de manuales de operaciones para la mejora de los procesos operativos tanto como la optimización y calidad de las diferentes áreas y departamentos. En este mismo orden de cosas el proyecto contempla la formación de la figura del mentor para que puedan llevar a cabo el seguimiento y control de los procesos a implementar.
La creación del  “The Book of Business”, será el  manual de operaciones que reunirá la operativa, calidad, profesionalidad  y aprendizaje, convirtiéndose en una herramienta clave para la empresa turística.
La formación de mentores nos sitúa en un ámbito que Erasmus + está potenciando en su nueva etapa 2014-2020, la educación de adultos y la educación no formal. Bajo el lema “long life learning”, concebimos un elemento potenciador de la empleabilidad  y profesionalidad en la empresa turística del siglo XXI.

Cada país participante en este proyecto seleccionará una o 2 empresas turísticas locales para trabajar conjuntamente durante los dos años del proyecto, asignando un mentor para cada una de ellas. La formación del mentor es clave y objetivo fundamental del proyecto. En el caso de Tenerife, las dos empresas turísticas seleccionadas para participar en el proyecto son:

Hovima a La Pinta:    http://www.hovima-hotels.com/es/hoteles-en-tenerife/hovima-la-pinta.html

Casas Alberto: http://www.casasalberto.com/

Desde Tenerife Job Training hemos seleccionado dos tipos de empresas turísticas de diferentes mercados turísticos y con infraestructuras muy dispares. Hovima La Pinta, un referene en la zona costera de Costa Adeje y a punto de entrar en una transformación profunda que le va a dar una nueva imagen. Y Casas Alberto, un pequeño alojamiento rural con encanto situado en San Miguel de Abona. Con ambas empresa vamos a desarrolar la herramienta de turismo sostenible que nuestro poryecto abandera, Th Book of Business, con la figura de los mentores en cada una de las empresas.

 

English:

The main goal of Minds into Matters project is to try out and develop a sustainable training tools for SME in the tourist rural business – called Book of Business or BoB.

The core idea in this project is that in the business owners head’s (Mind) – there is a lot of knowledge’s – which needed to be visualized ( into Mattes) for others for future development and training. By making his knowledge’s visual – and the process of working with that, create not only a BoB – but it also builds up competence and professionalism in each businesses, and by doing so this work might be the pathway to a more formal learning in the future.

BoB is a visual business tool – especially designed for each business to help the business owner to have something visual in their hands to be able to train their staff in shorter time. By doing this they also have in one place all the info about developing of the business, the business concept, the business etic, the core of the business and the business values as well.

BoB has proved to be an easy sustainable tools to work within couple of Icelandic pilots project.

Iceland – The project leader

Step by Step is a research and training organization, established in 1987 by Hansína B Einarsdóttir cand.polit and Dr. Herdís D Baldvindóttir in their university years.

The organisations has 30 years of experience in project managing and training, in different areas and within very different fields.

Our major emphasize has been on VET and WBL for adults, working with and for all kinds of companies. Over the years we have been involved in many research programs within the field of adult training and learning with the aim of having people to understand the importance of life long learning.

We have been managing several big training projects for example for airlines, shipping companies, banks and many official organizations, as well as working with small innovative enterprises. We have comprehensive and even unusual experience by using all kind of field and action research (like having to sail all over in Europe and USA to learn about the fascinating live at sea) in order to design the right approach for our customers.

 

We have undertaken and managed several different projects, both on local and governmental level, and all with the aim of new job creations as well as competence building in the rural areas of Iceland. the company has been in a leading position in its work by designing inside training and peer-to-peer programs for diverse companies. The company has been developing over the years and uses innovative approach in its training and in its implementation of knowledge to enhance skills for adults’ learners, both skilled and unskilled. In the years 2012 – 2014 we did an extensive survey among tourism companies in

Iceland (we interviewed more than 100 regional companies) where among other things, we discussed product development, quality control, management and staff training within the companies.

 

Among the things noted was a great interest from the companies in having specifically designed educational and training material that would be sustainable so that each company would own their own material and hence could teach and train within their own workplace.

This is the foundation of our project Mind into Matter – making BoB.

Hansína B. Einarsdóttir is the managing director of the company and has been responsible for carrying out many rural research projects as well building up a boutique hotel in rural Iceland (www.hotelglymur.is).

Dr Herdís D. Baldvinsdóttir worked for almost 7 years for the Nordic Council of ministers as the Coordinator for Consumer Research in the Nordic Countries. The main objectives in that job was to develop and support research networks and their activities, promote dialog and cooperation between relevant actors to foster consumer research of relevance to consumer policy and to broaden the interaction between consumer researchers and policy-makers in government, agencies, and organizations.

Czech Republic   – with Eva Svobodová from Podebrady school

Podebrady school is the body of the long educational tradition on the local, regional, national and international levels, having at present more than 400 students. The school, founded in 1968, evolved from a small provincial school into the top hospitality and tourism school in the country.

The institution is promoting in its projects in most of European countries

Eva has broad knowledge’s of working with in the Tourist field, training both in a formal and unformal educational level.

Estonia – With Ruta Pels from EESTI people to people.

Eesti People to People is a non-profit organisation registered in Estonia in 1997 and with activities since 1993 as a chapter of People to People International (www.ptpi.org). The purpose of People to People aims to enhance international understanding and friendship through educational, cultural and humanitarian activities involving the exchange of ideas and experiences directly among peoples of different countries and diverse cultures. Eesti PTP is committed to enhance cross-cultural communication within each community, and across communities and nations. Tolerance and mutual understanding are central themes. Ruta has worked in WBL training and organized seminars

Lithuania – With Daine Rinkeviciute from Kurybiniu iniciatyvu centras

Center of Creative initiatives is a vocational training provider with experience on the integration of new technologies in teaching practices, accredited by Lithuanian Government and operating with a Quality Assurance System in the following sectors: Initial vocational education; Apprenticeship; Continuous training for companies and professionals; Vocational guidance and orientation.

Póland – With Wiesia Gasiorowska from EUROPEA Polska

EUROPEA Poland is an association of agricultural and forestry schools and institutions. We are a member of EUROPEA International, http://www.europea.org, which was founded in 1993 by the Belgian Law and we are a non profit institution. In the network EUROPEA INTERNATIONAL there are currently 26 EU members and one associated country Norway. We are very keen to assist and encourage new members of the EU to become members of EUROPEA International. More than 700 schools and other institutions related to agricultural education are members of our association; therefore we interact with ten thousand young people daily.

Tenerife – With Mariví Gracia from Tenerife Job Training

Tenerife Job Training was established in 2007 and based in the south of Tenerife, one of the main tourism centers in Spain. Our commitment is to organize and evaluate vocational training for tourism, hospitality and language students mainly. Tenerife is a multicultural island receiving more than 3 million tourists per year, offering a professional net of companies working on tourism market for more than 50 years experience. As a mature tourisms destination, Tenerife is the perfect field to have the first contact with the labour market surrounded by tourism experts.

Our aim is to offer our wonderful Canary Islands, as the perfect Educational Tourism destination, combining the amazing landscapes with our unique position in the middle of the Atlantic Ocean, sharing our expertise in the field of tourism.

These are the participant in the Mentor semiar taken place in Tenerife on the 6th – 10th of Mars

 

Iceland: Hansína B Einarsdóttir,Jón Rafn Högnason, Bryndís Óskarsdóttir, Herdís D Baldvinsdóttir

Spain: Marivi Gracia, Pepa Ruiz Perez, Teresa Martins.

Czech Republic: Eva Svobodová, Zuzana Hummelová

Estonia: Ruta Pels, Leonid Smulskiy and Pavel Smulski.

Poland: Wiesislava Gąsiorowscy, Krzystof Gąsiorowscy.

Lithuania: Daine Rinkeviciute, Jonas Danielevicius.

 

 

ERASMUS + K2 “MINDS INTO MATTERS” A SUSTAINABLE TOURISM PROJECT

This gallery contains 9 photos.

See the English version at the bottom. Tenerife Job Training participa como socio en el Proyecto Europeo Erasmus + K2 “Minds into Matters”. EC Project Number: 2016-1-IS01-KA202-017090 Project title: MINDS into MATTER – the “Book of Business” sustainable training tool in the tourism industry. La empleabilidad y la innovación en el sector turístico fueron objeto … Continue reading

THE SOUL OF MY COMPANY

This gallery contains 3 photos.

This is my particular HALL OF FAME for Tenerife Job Training, The Wall where I want to post the reason of working hard. This is the postcard that I received as a farewell from one of our groups. There has been so many other ways to say thank you, with big hugs, kisses, crying….. I … Continue reading

Have you ever dreamt of travelling to the Antarctic? I haven’t but my friend has

This gallery contains 3 photos.

           http://blog.hola.com/susanauribarri/2014/01/la-antartida-toda-una-travesia.html This is a link to a Spanish blog that tells about the amazing trip of Luis to the Antractic. Not a usual travel agency trip but one of those you and I will never do, surounded by scientists who had a reason  of going there, finding out some more of that “never ending land”. And Luis … Continue reading

CULTURE SHOCK WHEN TRAVELLING ABROAD TO STUDY OR WORK

Leaving home and travelling to study/work in a new country can be a stressful experience. Even though it may be something you have planned and prepared for, the extent of the change and the effects it has on you may take you by surprise.

“Culture shock” describes the impact of moving from a familiar culture to one which is unfamiliar. It is an experience described by people who have travelled abroad to work, live or study; it can be felt to a certain extent even when abroad on holiday. It can affect anyone, including international students. It includes the shock of a new environment, meeting lots of new people and learning the ways of a different country. It also includes the shock of being separated from the important people in your life, maybe family, friends, colleagues, teachers: people you would normally talk to at times of uncertainty, people who give you support and guidance. When familiar sights, sounds, smells or tastes are no longer there you can miss them very much. If you are tired and jet-lagged when you arrive small things can be upsetting and out of all proportion to their real significance.

The following are some of the elements that contribute to culture shock:

Climate

Many students find that Canary Islands are too hot and affect them a lot. You may be used to a much colder climate, or you may just find that so many hours of sun, especially during the winter months, are difficult to get used to.

Food

You may find Spanish food strange. It may taste different, or be cooked differently, or it may seem bland or heavy compared to what you are used to. If you are in self catering  accommodation and unused to cooking for yourself, you may find yourself relying on “fast” food instead of your usual diet. Try to find a supplier of familiar food, and eat plenty of fresh fruit and vegetables. If you live in a hotel, staff canteens are not always so tasty but it is an easy option if you do not like cooking. 

Language

Constantly listening and speaking in a foreign language is tiring. If Spanish is not your first language, you may find that you miss your familiar language which at home would have been part of your everyday environment. Even if you are a fluent Spanish speaker it is possible that the regional accents you discover when you arrive in The Canary Islands (somehow similar to south American accent) will make the language harder to understand. People may also speak quickly and you may feel embarrassed to ask them to repeat what they have said. Do not be shy, talk as much as you can even if you only know a few words in Spanish.

Dress

Dress code in tourism areas is usually much more informal and if you are training you have to get used to wear a uniform at work every day, not always so comfortable. Try to bring always your own comfortable shoes to use at work.

Social roles

Social behavior may be confusing, surprise or offend you. Spanish people are usually very direct, not always using the formal codes, you may find offensive when at work they tell you that you did something wrong, but it will always be to help you do it on the correct way.   

‘Rules’ of behavior

As well as the obvious things that hit you immediately when you arrive, such as sights, sounds, smells and tastes, every culture has unspoken rules which affect the way people treat each other. These may be less obvious but sooner or later you will probably encounter them and once again the effect may be disorientating.

For example there will be differences in the ways people decide what is important, how tasks are allocated and how time is observed. Spanish generally have a reputation for the lack of punctuality. Social life is a little more complicated. Arranging to see a film at 8pm means arriving at 8pm. But if you are invited to visit someone’s home for dinner at 8pm, you should probably aim to arrive at about ten minutes after eight, but not later than about twenty past. When going to a student party an invitation for 8pm probably means any time from 9.30 onwards! These subtle differences can be difficult to grasp and can contribute to culture shock.

Values

Although you may first become aware of cultural differences in your physical environment, e.g. food, dress, behavior, you may also come to notice that people from other cultures may have very different views of the world from yours. Cultures are built on deeply-embedded sets of values, norms, assumptions and beliefs. It can be surprising and sometimes distressing to find that people do not share some of your most deeply held ideas, as most of us take our core values and beliefs for granted and assume they are universally held. As far as possible, try to suspend judgment until you understand how parts of a culture fit together into a coherent whole. Try to see what people say or do in the context of their own culture’s norms. This will help you to understand how other people see your behavior, as well as how to understand theirs. When you understand both cultures, you will probably find some aspects of each that you like and others that you don’t.

A model of culture shock

Many people go through different phases of the process of adjustment several times, so parts of the curve in the diagram may repeat themselves. For instance, at significant times such as important family dates or festivals you may feel distressed or lonely, while at other times you feel quite settled. However, many people have reported that this model has reflected something of their experience and they have found it helpful to realize they are not the only ones to have had these feelings. The process can be broken down into 5 stages:

1. The “happy” stage

When you first arrive in a new culture, differences are intriguing and you may feel excited, stimulated and curious. At this stage you are still protected by the close memory of your home culture.

http://www.youtube.com/watch?v=pDy6uKpuI3M

2. The “distress” stage

A little later, differences create an impact and you may feel confused, isolated or inadequate as cultural differences intrude and familiar supports (egg family or friends) are not immediately available.

http://www.youtube.com/watch?v=MfnmNFJSvyI

3. “Re-integration” stage

Next you may reject the differences you encounter. You may feel angry or frustrated, or hostile to the new culture. At this stage you may be conscious mainly of how much you dislike it compared to home. Don’t worry, as this is quite a healthy reaction. You are reconnecting with what you value about yourself and your own culture.

4. “Autonomy” stage

Differences and similarities are accepted. You may feel relaxed, confident, more like an old hand as you become more familiar with situations and feel well able to cope with new situations based on your growing experience.

http://www.youtube.com/watch?v=oGDrLVq_2oI

http://www.youtube.com/watch?v=Ovf6xfmevi4&list=FLtkjEzU3SOsSK1cJzHUXk_A

5. “Independence” stage

Differences and similarities are valued and important. You may feel full of potential and able to trust yourself in all kinds of situations. Most situations become enjoyable and you are able to make choices according to your preferences and values.

http://www.youtube.com/watch?v=OFwJ3d38Sro

Some of the effects of culture shock

Some of the symptoms of culture shock can be worrying themselves. For example, you may find your health is affected and you may get headaches or stomach aches or you may start worrying about your health more than previously. You may find it difficult to concentrate and as a result find it harder to focus on your course work.

How to help yourself

Though culture shock is normally a temporary phase, it is important to know there are things you can do to help so that some of these worrying effects can be minimized. Don’t feel “this isn’t going to happen to me”. Culture shock can hit you whatever culture you come from and however experienced or well-travelled you are.

  • Simply understanding that this is a normal  experience may in itself be helpful.
  • Keeping in touch with home is an important part  of living in a different country. The internet makes it very easy to  maintain regular contact, for example by using web-based chat or voice calls, or by sharing news, information and photos of your life in Spain  through online social networks. However, maintaining very regular (perhaps daily) contact with home, especially when you first arrive, or if you are      finding aspects of life in Spain challenging, can actually make the  process of settling in more difficult. Try to balance maintaining contact  with home with taking time to get to know your new environment.
  • Have familiar things around you that have  personal meaning, such as photographs or ornaments.
  • Find a supplier of familiar food if you can. Your  student adviser or a student society may be able to help.
  • Make friends with international students, whether  from your own culture or from others, as they will understand what you’re  feeling and, if possible, make friends with the local students so you can      learn more about each other’s culture.
  • Take advantage of all the help that is offered by  your institution. In particular, the orientation programmed offered by most colleges and universities can be a valuable way of meeting people and      finding out about things that can help you.
  • Above all find someone to talk to who will listen  uncritically and with understanding, rather than isolating yourself.

A walk away from the noise, La Caleta de Adeje, Tenerife 

  • La Caleta de Adeje is easy to reach using local public buses “Titsa” if you take the numbers 416 or 418 from Los Cristianos or Costa Adeje tourism areas. From there just follow the path by the coast line west direction with the sea at your left. These are the pictures taken with my family the last time we did it before Christmas. If you keep walking around three kilometers you will get to a nudist beach (the only access to get there) and if you never stop walking you will get to Los Gigantes, one of my favorites landscapes in Tenerife. La Caleta is a place where residents like to go for a different swim in the ocean, no sand, only rocs and water. Bring glasses fro snorkeling, there are great views under the clear waters. …..and enjoy¡¡¡
  • La Caleta NO SOMOS NADIE012 040La Caleta con mi familia 20 -11-2012 010La Caleta UNA ROCA SINGULAR12 035 La Caleta La costa 20 -11-2012 026  La Caleta atardecer  047 La Caleta 20 UN BAÑO2

Professional Dossier Tenerife Job Training 2013

PROFESSIONAL DOSSIER TENERIFE JOB TRAINING 2013

I want to invite you to have a look a this professional presentation of Tenerife Job Training and my personal project of Educational Tourism in Tenerife. I belive that Tenerife needs to offer new reasons to visit the island, education could be one of them. Internships, language lessons, tourism degrees and much more. We are the perfect place to combine pleasure and learning. This is our future.

Mariví Gracia

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Meeting face to face institutions abroad to bring students to Tenerife

I have been in Den Haag meeting professionals of VET education. TJT is going to participate as a partner in a mobility project 2013-2014 together with several tourism and hospitality schools in Holland wih Kenwerk as the promoting company. The European Union through the Leonardo Da vinci Programm provides with grants to students in vocational … Continue reading

THE FOUR WORST THINGS TO FACE DURING YOUR INTERNSHIP ABROAD

1.-The first week:
Every single small problem is going to look bigger along the first week. There is too many new things to learn too. I always tell the students, please let the first week go and if you do not feel better after then, then maybe you really have a real problem.
2.- The Language barrier:
You may think: well, I speak English so I do not really need Spanish. Oh nooo ¡¡¡ you will be amazed by how many Spanish people do not speak English and so many other tourists that do not speak English eather…
My piece of advice here is that you make sure your internship company gives you a badge that says “trainee” so every hungry tourist near you will read it and relax instead of speaking crazy to you in a wird language. And make sure you learn those small sentences in Spanish like “Lo siento no hablo español” or “un momento por favor”. This will keep the client quiet and you can grab somebody around for help.
3.-New culture, new way of life:
I wouldn’t call this a problem, if you are a real traveller you will enjoy surrounded by a new culture and new people. Tasting new food, learning the new way of life, try to have friends around locals and residents to get as much as you can about them. I really think this is the best thing of an experience abroad but I place it here around the problems because I have seen students suffering for the food and for the weather and for the traditions, the way of dressing and complaining even about the beach and the sun (so hot here¡¡¡ how can you live here?).
4.-Working next to NOT motivated staff.
You may be enjoying a lot your internship and then you find one of those persons tired of life, tired of work, tired of everything around him/her and you are so unlucky that is going to be your mate at work. This is going to happen to you during your real life so this is also a good moment to start learning: DO NOT LET HIM/HER AFFECT YOU on your way of working, your enthusiasm, and keep working as that person does not exist. Belive me IT IS NOT WORTH IT ¡¡¡
An internship is before everything a LIFE EXPERIENCE that you will remember for life and in a few years you will found out how much you learnt from it. Now the main thing is ENJOY IT AND HAVE FUN ¡¡¡